Privacy Policy

The following text describes how we use and process the personal data you have provided to us. You will also find information here on how to contact us if you have any questions about personal data. We will be happy to answer any questions you may have.
 

Identity and contact details of the controller

Company / name and surname:	Slezák - RAV CZ s.r.o.
Registered office:	Příčná 1217/1B Olomouc, 772 00
ID:	25879715
Telephone:	+ 420 585 114 474
E-mail:	info@slezak-rav.cz

What type of personal data do we collect?

We only collect personal data for the purpose of communicating with website users or implementing the offered service or selling goods based on the fulfillment of a concluded contract. These are Name, Surname, Delivery address, Billing address, Email and payment details according to the type of payment.
 

For what purpose do we process personal data?

The processing of personal data is necessary for the implementation of communication with website users or the fulfillment of the contract resulting from ordering the offered services, for the following purposes:

• Information about product news.
• Implementation of the service.
• Informing about the status of the order.
• Delivery of the ordered goods.
• Handling any complaints.

We need your email address to inform you about discounts and special events, competitions and other interesting news. You must give your informed consent to this extended marketing communication. Consent is given by filling out the registration form for these emails, or by confirming the email that was sent to you based on the order of a service/product.

If you do not want to receive this information, you have the option to remove your consent at any time. You can find this option in each newsletter you receive. You can also contact the above-mentioned email address of the authorized person.
 

What personal data do we share with third parties?

The website is connected to several third-party applications that further process the data for their own purposes. A complete list of third-party applications used by our website can be found in the following table:

We collect information about your computer through third-party applications. This information is anonymous. They cannot identify you as a person and are used only to create statistics and their subsequent analysis.

 

Source	Cookies	Type	Duration	More information
Google Ads	_gads	Marketing	13 months	LINK
Google Analytics	_gac_	Analytical	90 days
	_ga	Analytical	2 years
	_gid	Analytical	1 day
	_gat	Analytical	1 minute
	_gcl_	Analytical	90 days
Facebook	_fbc	Marketing	3 months	LINK
	_fbp	Marketing
List and its services (Shop, Goods...)	sid	Marketing	1 month	LINK
	Udid	Marketing
Smartsupp	ssup.vid	Functional	6 months	LINK
	ssupp.visits	Functional
Hotjar	_hjFirstSeen	Analytical	30 minutes	LINK
	_hjIncludedInPageviewSample	Analytical	2 minutes
	_hjAbsoluteSessionInProgress	Analytical	30 minutes
	_hjIncludedInSessionSample	Analytical	2 minutes
	_hjSessionUser	Analytical	1 year
	_hjSession_	Analytical	30 minutes
Google reCAPTCHA	_GRECAPTCHA	Required	6 months
YouTube	YSC	Analytical	Visit	LINK
	VISITOR_INFO1_LIVE	Analytical	6 months
	yt-remote-device-id	Analytical	permanent
	yt-remote-connected-devices	Analytical	permanent
Mailchimp	_abck	Required	1 year	LINK
	bm_sz	Required	4 hours
	_mcid	Required	1 year
	ak_bmsc	Required	2 hours
Eureka	heureka_uzt	Required	1 hour	LINK
	heureka_uz	Required	1 hour
	heureka_resc	Analytical	7 days
Biano	_biano	Marketing	Visit	LINK

 

How we use Cookies

We use third-party cookies that store information about your visit to the website anonymously. These can then be used for analytical or marketing purposes. All information in the cookies that we store is anonymous. Cookies cannot be tracked automatically - we use the opt-in option - i.e. we track cookies only with the consent of the website user.
 

What security procedures regarding the storage of personal data do we use?

The provider has adopted and maintains such technical and organizational measures to prevent unauthorized or accidental access to personal data, to their alteration, destruction or loss, unauthorized transfers, to their other unauthorized processing, as well as to other misuse of personal data.

•  Anonymization of personal data.
• The ability to restore the availability of personal data and access to them in a timely manner and in the event of physical or technical incidents.
• The process of regular testing, assessment and evaluation of the effectiveness of the implemented technical and organizational measures to ensure the security of processing.
• Multi-level firewall.
• Antivirus protection and control of unauthorized access.
• Encrypted data transmission via IT technologies.
• Access to personal data only for authorized persons of the Provider.

How can you check the personal data you have provided?

If you want to verify with what specific data we are working with, please contact the authorized person - see. mail in the first part of this page. Proceed in the same way if you wish to delete your personal data.

Here you have the option to manage consents to the use of your personal data and there is also the option to revoke consents or delete your entire account and your personal data.

General provisions

1. The customer voluntarily provides his/her personal data and agrees to their provision to third parties under the conditions set out below.
2. Personal The data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
3. If the website user believes that the administrator or processor is processing his/her personal data in a manner that is in conflict with the protection of private and personal life, or in conflict with the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he/she may: - ask the seller or processor for an explanation at his/her electronic address or in writing, - request the administrator or processor, by request at his/her electronic address or in writing, to eliminate the situation that has arisen in this way
4. If the website user requests information regarding the processing of his/her personal data, the seller is obliged to provide him/her with this information at his/her electronic address or in writing by post. The administrator has the right to provide information in accordance with the previous sentence to demand reasonable compensation not exceeding the costs necessary to provide information, in the event of a repeated request.
5. The Seller is a duly registered personal data administrator. Customer personal data is secured against misuse. Handling of customer personal data is governed by the relevant provisions of Act No. 101/2000 Coll., on the protection of personal data and on the amendment of certain acts, as amended and effective.
6. You can report any errors, questions, leaks or misuse of personal data to the relevant Personal Data Protection Office. (ÚOOÚ