Terms and conditions

1.4. The seller may change or supplement the wording of the commercial terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

1.5. These terms and conditions apply to purchases in the online store operated by Slezák - RAV CZ s.r.o. from 1 October 2014.

2. CONCLUSION OF A PURCHASE CONTRACT

2.1. If the buyer is a consumer, the proposal to conclude a purchase contract (offer) is the placement of the offered goods by the supplier on the website, the purchase contract is formed by sending the order by the buyer and the acceptance of the order by the seller. The seller will immediately confirm this acceptance to the buyer by sending an informative e-mail to the specified e-mail address, however, this confirmation has no effect on the formation of the contract. The resulting contract (including the agreed price) can only be changed or cancelled based on the agreement of the parties or on legal grounds.

2.2. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered into the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Send order" button.

2.3. By concluding the purchase contract, the buyer confirms that he has read these business terms and conditions, including the complaints procedure, and that he agrees with them. The buyer is sufficiently informed of these terms and conditions and the complaints procedure before placing the order and has the opportunity to familiarize himself with them.

2.4. The seller reserves the right, among other things, to cancel the order based on an agreement with the buyer in the following cases: the goods are no longer being produced. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account within 7 days of receiving the paid amount by the seller.

2.5. The buyer can cancel each order by agreement by 10 a.m. the following day. If the goods have already been shipped, the buyer will be charged for shipping twice (the journey from the seller to the customer and back).

2.6. The buyer is obliged to return unused and unopened goods in the original packaging, in the event that If the packaging is damaged, the buyer will be charged the amount of the packaging.

3. PRICE OF THE GOODS, PAYMENT TERMS AND PLACE OF PERFORMANCE

3.1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract to the seller in the following ways:

• In cash at the seller's premises at Příčná 1217/1B, 772 00 Olomouc-Hodolany
• In cash on delivery at the place specified by the buyer in the order
• As a non-cash payment in advance by transfer to the seller's account number specified on the advance invoice
with indicating a variable symbol

• Online payment - in the shopping cart, before completing the order, the buyer can choose a payment gateway through which the price of the goods can be paid. Once the seller's system matches the buyer's payment with the order, the seller will send the buyer a confirmation of payment received. It is important that the buyer fills in the correct information along with the variable symbol.

After sending the order, the Payer has the option to use the ePlatba+ service, which will redirect him to his bank's internet banking. The Payer sends the Payment via internet banking. The Seller ships the goods after receiving the confirmation of payment in accordance with the declared delivery time. Money transfers are made through an account with ComGate Payments a.s.
Sensitive input data that you enter into the online banking system is protected by bank payment gateways and does not reach third parties. Payment processors only see information about the transaction that the bank provides them with the sent transaction.
By concluding a purchase contract, the buyer gives the seller consent to the processing of his contact details until he expresses his disagreement with this processing in writing. The contact details that the buyer provides when ordering are used exclusively for our purposes and will not be provided to other entities with the exception of payment processors.

3.2. The order will be considered paid only after the full purchase price has been credited to the seller's current account or by payment in cash at the seller's cash desk. The seller reserves the right of ownership to the goods until the purchase price has been paid in full.

3.3 The invoice issued on the basis of the purchase contract /order/ between the seller and the buyer is also a tax document. The buyer can generally only take over the goods after they have been paid in full. The invoice - tax document is then included in the shipment.

3.4. In the case of payment by bank transfer, the goods are delivered only after the amount has been credited to the account of Slezák - RAV CZ s.r.o. If the advance payment (prepayment) specified in the order is not transferred to the account of Slezák - RAV CZ s.r.o. within 3 days from the date of the order, the relevant order will be automatically canceled.

3.5. The taxable transaction is considered to have been made when selling goods under the purchase contract on the date of delivery, in other cases on the date of receipt or payment for the goods, whichever occurs first, unless otherwise provided by law.

3.6. If the seller is not obliged to deliver the goods at a specific place under the contract, the delivery of the goods is carried out by handing them over to the first carrier for transportation for the buyer, if the contract stipulates that the goods be sent by the seller. The seller shall enable the buyer to exercise the rights under the transportation contract against the carrier, if the buyer does not have these rights under the transport contract.¨

3.7. The place of performance is the place of delivery specified in the customer's order. When collecting the goods in person at the seller's warehouse, the buyer is obliged to present a document confirming the full payment for the goods at the delivery warehouse or pay on the spot in cash.

4. RIGHTS OF DEFECTIVE PERFORMANCE

4.1. The rights and obligations of the contracting parties regarding the rights of defective performance are governed by the relevant generally binding regulations (in particular the provisions of §§ 1914 to 1925, §§ 2099 to 2117 and §§ 2161 to 2174 of Act No. 89/2012 Coll., the Civil Code).

4.2. The goods are covered by the warranty specified in the warranty certificate for the product. The warranty period begins on the day the customer - the client takes over the goods.

4.3. When claiming liability for a product defect, it is necessary to file a complaint about the product defect in writing to the seller, either electronically via e-mail servis@slezak-rav.cz or by post. When sending a complaint by post, it is necessary to attach a copy of the sales receipt or a valid warranty certificate to the complaint. When sending a complaint by e-mail, it is necessary to attach a copy of the sales receipt or a valid warranty certificate as an attachment. If the conditions for proper claim are not met, the complaint will not be accepted for resolution. In the event of a question about the claim liability for defects – write to servis@slezak-rav.cz

4.4. After receiving a properly filed complaint, the customer will be notified by phone or in writing about the method of resolving the complaint. If the customer sends the goods to the seller for a complaint, the customer must inform the seller about this and, in their own interest, pack the goods in the original packaging or other suitable and sufficiently protective transport packaging that will meet the requirements for the selected transport of the goods and mark the shipment with the appropriate symbols.

4.5. Complaint procedure:

1) inform us about the complaint by phone or e-mail.
2) prepare proof of purchase of the goods complained about in our store and a completed warranty card (if it is an extended warranty repair)

We will handle your complaint as quickly as possible, no later than 30 days from its origin, i.e. receipt of the goods by our by the company.

4.6. The seller is not liable for any mechanical damage caused by transport before the goods are received for complaint.

4.7. The period for handling complaints begins after the goods are delivered to the seller.
Goods for complaint cannot be sent on delivery - the seller does not accept goods sent in this way or unannounced shipments. When resolving a complaint from a business buyer, the complaint is resolved in accordance with Act No. 89/2012 Coll. and related legal regulations.

4.8. The warranty does not apply to defects caused by:
a) incorrect storage
b) incorrect assembly
c) incorrect use or care of the product

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. In accordance with the provisions of Section 1829 of the Civil Code, the customer has the right to withdraw from the purchase contract within 14 days of receipt of the goods, if the goods are unused and in the original packaging. In the event of unpacking the goods from the original sealed packaging from the manufacturer, the buyer is charged the actual costs of repackaging the goods, calculated by the seller.

According to the provisions of Section 1829 of the Civil Code, this right does not apply to legal entities and natural persons doing business (i.e. purchase by registration number). The customer must submit a notice of withdrawal from the purchase contract within the statutory period.

5.2. If the seller fails to meet the confirmed delivery date.

5.3. The buyer's decision to withdraw from the contract within this period must meet the conditions listed below:

• The buyer contacts the seller with a request to withdraw from the contract. He/she shall state the order number, variable symbol and purchase date and shall wait for the seller to accept it.
• The buyer shall then deliver the goods back to our registered office address, specified in the contact section. When returning the goods by shipping service, he/she shall inform us of the company and when the goods will be delivered. The seller does not accept unannounced shipments and shipments on delivery. The buyer shall pay the shipping costs

5.4. Withdrawal from the purchase contract must be demonstrably sent to the seller within fourteen (14) days of receipt of the goods, to the seller's business address or to the seller's e-mail address eshop@slezak-.rav.cz, info@slezak-rav.cz, odbyt@slezak-rav.cz, odbyt1@slezak-rav.cz

5.5. If all the above conditions for returning the goods are met, the seller will transfer the money for the goods, reduced by the costs associated with returning the goods to the manufacturer in the amount of 10% of the price of the returned goods, to the buyer's account no later than 14 working days after physical receipt of the goods.

5.6. In the event of failure to meet any of the above conditions, the seller will not accept withdrawal from the consumer contract and the goods will not be taken back.

5.7. The buyer cannot return the goods to the seller if they have been modified according to the buyer's wishes (custom-made products).

6. DELIVERY PERIOD

6.1 The delivery period begins on the date of receipt of a binding order, provided that all documents necessary for timely delivery have been received. The normal delivery period is 2-5 working days from the date of ordering. In the event that the goods are not in stock, the delivery period is extended and there are other delivery period options:

• 4 weeks (atypical production)
• The delivery period will be answered to the buyer upon inquiry

The buyer can find out the valid delivery period option within the web interface of the e-shop directly next to the option to purchase the selected product. The stated number of days is the number of working days.

In the case of purchasing multiple products, the date of their joint delivery will be valid according to the product that has the longest delivery time.

Person The collection is possible no earlier than the second working day after confirmation of order receipt (during working hours) - applies only if the seller confirms to the buyer that the goods are in stock.

7. DELIVERY TERMS

7.1 Overview of possible methods of delivery of parcels:

• DPD CZ
• DPD CZ with cash on delivery
• TOPTRANS EU.
• TOPTRANS EU, with cash on delivery
• Personal collection (seller's billing address)

Operating hours: MON-FRI: 8-14.30 , 11-12h – notavailable

The buyer is obliged to properly receive the goods from the carrier, check the integrity of the packaging, the number of packages and unpack and check the shipment in the presence of the carrier. In the event of any defects, notify the carrier immediately and insist on an accurate entry in the damage report or the shipping bill.
If you fail to do so, the complaint will not be accepted.

If the buyer discovers a hidden mechanical defect after receiving the goods, he/she shall notify these facts in writing to the email address eshop@slezak-.rav.cz, info@slezak-rav.cz, odbyt@slezak-rav.cz, odbyt1@slezak-rav.cz but no later than 24 hours after receipt of the goods. The invoice (tax document) is attached to the shipment. Warranty certificates are not filled out during shipping because by law the customer has 14 days to withdraw from the contract and they are usually part of the original packaging. However, by law, it is sufficient to present a proof of purchase when making a complaint.

8. PERSONAL DATA PROTECTION

8.1 Information about customers is stored in accordance with the applicable laws of the Czech Republic, in particular with the Act on Personal Data Protection No. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the seller's database after the successful fulfillment of the contract and until his written expression of disagreement with this processing.

8.2 The buyer has the right to access his personal data, the right to correct them, including other legal rights to these data. Personal data can be removed from the database upon the customer's written request. Customer personal data is fully secured against misuse. The supplier does not transfer customer personal data to any other person. The exception is external carriers, to whom the personal data of customers is transferred to the minimum extent necessary for the delivery of the goods.

8.3 After their conclusion, individual contracts are archived by the operator, in electronic form and are accessible only to the store operator.

INFORMATION ON RIGHTS AND OBLIGATIONS

IN THE FIELD OF PROCESSING PERSONAL DATA - FOR CUSTOMERS

within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation on the protection of personal data; (hereinafter referred to as the “Regulation”))

1. Who will process your personal data (i.e. who is the controller of personal data)?

- Slezák - RAV CZ s.r.o., Company ID: 25879715, Tax ID: CZ25879715 with its registered office at Příčná 1217/1B, Olomouc, ZIP code: 772 00, company registered in the Commercial Register kept by the Regional Court in Ostrava in Section C, File 23118, contact details: , e-mail: info@slezak-rav.cz (hereinafter also referred to as the “Businessperson”); the representative of the personal data controller is Ing. Slezáková Tatjana, Sales Director

2. What personal data about you will be processed?

-identification and billing data (e.g. name, surname, company ID, VAT number),contact data (e.g. address of residence or registered office, telephone number, fax number, identifiers for electronic communication), data on banking connection (e.g. account number) and purchased goods or used services, including the above-mentioned data on your (sales) representative or authorized employee or other contact person

3. For what purposes will your personal data be processed even without your consent?

- a) for fulfillment of the trader's obligations arising from the contract concluded between you and the trader (e.g. purchase contract, contract for work, contract for transportation of goods)

- b) for fulfillment of obligations the trader, in accordance with applicable legal regulations, primarily in connection with its activities, e.g. in the area of ​​consumer protection, liability for defects or the fulfillment of accounting, tax or customs obligations, including obligations related to the performance of controls by the competent authorities

- c) for the exercise of the trader's rights and legitimate interests, including when exercising its rights and enforcing claims against you

4. What is the legal basis for the processing of your personal data?

- The trader's right to process personal data for the above-mentioned purposes (see question 3) even without your consent results from Art. 6 paragraph 1 letters b), c) and f) of the Regulation

5. For how long will your personal data be processed?

• Your personal data will be processed for the entire duration of the contractual relationship between you and the trader and after its termination for the duration of the limitation periods and periods specified for archiving according to legal regulations, but not longer than five years from the end of the accounting period in which the last contractual relationship ended, unless the legal regulation stipulates a longer period and unless after this period any of the purposes for which personal data can be processed continue to exist (e.g. ongoing court or enforcement proceedings)
• After the above periods have expired, your personal data will be irreversibly deleted or destroyed

6. Who will or may be the recipient of your personal data?

public authorities, tax advisors, accountants, auditors, courts and other relevant control and financial authorities, in the case of transport of goods also postal service providers or contractual carriers and in the case of international transport also customs authorities and the company providing customs procedures; with your consent, other persons; Your personal data may also be transferred to recipients abroad for the purpose of fulfilling contractual or legal obligations, and only under the conditions set out in Article 44 et seq. of the Regulation, if sufficient guarantees for the protection of your personal data are ensured)

7. From what sources are or will the processed personal data be obtained and how is it updated?

• Personal data are or will be obtained primarily from you and your (sales) representatives or other authorized persons and also from publicly available information, the Internet and social networks, public lists, registers and debtors' records and also from documents and communications submitted or delivered to the trader
• Your personal data will be updated primarily on the basis of information received from you or your (sales) representatives or other authorized persons and also from publicly available information, the Internet and social networks, public lists and registers

8. What fundamental rights do you have in relation to the processing of personal data and how can you exercise them?

• You have the right to process your personal data fairly, lawfully and transparently, for legitimate purposes, to the extent necessary and for the time required, and the data must be protected against unauthorised processing, accidental loss, destruction or damage, which is ensured in particular by their mechanical and electronic security (including encryption during transmission) and by appropriate measures and procedures that are in place, including regular training of persons who have access to your personal data
• You have the right to to free access to your personal data  confirmation whether your personal data is being processed (for providing another copy or another confirmation you will be charged an administrative fee of 10,- CZK (excl. VAT) for each A4 copy and 200,- CZK (excl. VAT) for each additional confirmation issued)
• you have the right to supplement if the personal data have been processed unlawfully; or if the law of the European Union or its Member State so provides; however, you do not have the right to erasure if the processing of personal data is necessary, among other things, for compliance with a legal obligation under the law of the European Union or its Member State, for archiving purposes or for the establishment, exercise or defence of legal claims
• you have the right to restrict the processing of personal data (i.e. the data will only be stored by the trader and will only be processed with your consent, or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person), if you dispute their accuracy; if their processing is unlawful and you refuse their erasure; if the trader will only need the data for the establishment, exercise or defence of legal claims; or if you object to their processing
• you have the right to lodge a complaint with the supervisory authority, the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7(www.uoou.cz)
• you have the right not to be subject to any decision based solely on automated processing, including profiling (i.e. the evaluation of personal aspects relating to the analysis or estimation of aspects relating to your work performance, economic situation, health, your personal preferences, interests, reliability, behaviour or where you are or where you move); unless such a decision is necessary for the conclusion or performance of a contract between you and the trader; it is permitted by the law of the European Union or its Member State; or is based on your explicit consent (your personal data are not currently processed by the trader in this way)
• You can exercise yourrights (to access and confirm your personal data, to supplement, correct or delete them or to restrict processing)in person or by e-mail sent to the following address: eshop@slezak-.rav.cz, info@slezak-rav.cz, odbyt@slezak-rav.cz, odbyt@slezak-rav.cz, odbyt1@slezak-rav.cz  , and your suggestions will be handled within the specified time limits (usually within one month)

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According to Art. 21 of the Regulation you have the RIGHT to raise an OBJECTION at any time to the processing of personal data that is processed for the purposes of the legitimate interests of the trader and for the purposes of so-called direct marketing.

9. FINAL PROVISIONS

9.1 The seller handles consumer complaints via the electronic address eshop@slezak-.rav.cz. Information on the settlement of the buyer's complaint will be sent by the seller to the buyer's email address.

9.2 The Seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within the scope of its competence by the relevant trade license office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

9.3 These terms and conditions apply in the version stated on the Seller's website on the day of conclusion of the purchase contract. After confirmation, the consumer's order is archived as a concluded contract between the Buyer and the Seller for the purpose of its fulfillment and further records, and its status is accessible to the Buyer. The contract can be concluded in the Czech language, or in other languages, unless this is the reason for the impossibility of its conclusion. By purchasing, the customer agrees to the sending of commercial communications.

9.4 These terms and conditions allow the consumer to archive and reproduce them. At the moment of concluding the purchase contract, the buyer accepts all provisions of the terms and conditions in the version valid on the day the order is sent, including the price of the ordered goods stated in the confirmed order, unless demonstrably agreed otherwise in a specific case.

9.5 These terms and conditions come into effect on October 1, 2014.